Job Description
Join our dynamic team immediately at TechSolve DC! We're seeking an IT Support Specialist to start this week and hit the ground running in our fast-paced Washington DC headquarters. This is a rare opportunity to launch your career with a forward-thinking tech company offering competitive benefits and growth opportunities. Don't miss out on this immediate opening – apply today and start your new role as early as Monday!
Responsibilities
- Provide immediate technical support for hardware, software, and network issues across 100+ users
- Deploy and configure new workstations, laptops, and mobile devices
- Manage Active Directory accounts, permissions, and security protocols
- Document all IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware procurement and maintenance
- Conduct quarterly cybersecurity training sessions for staff
- Maintain inventory of IT assets and ensure proper disposal protocols
Qualifications
- 2+ years of hands-on IT support experience in enterprise environments
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Experience with Service Desk ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for hardware, network, and application issues
- Ability to obtain Public Trust clearance within 30 days of hire
- Excellent written and verbal communication skills
- Available for immediate start this week