Job Description
We are expanding rapidly and are seeking a Technical Support Specialist to join our dynamic team in Las Vegas, NV. Due to immediate business needs, we are hiring immediately and offer a competitive benefits package including health insurance and paid time off.
In this role, you will be the bridge between our technical infrastructure and our users, ensuring a seamless experience for our clients.
Responsibilities
- Diagnose and resolve complex hardware and software issues for end-users.
- Manage and prioritize incoming support tickets with high accuracy and speed.
- Provide remote assistance and on-site troubleshooting within the Las Vegas metro area.
- Document all technical issues, resolutions, and troubleshooting steps in the knowledge base.
- Collaborate with network engineers to implement long-term technical solutions.
- Maintain a professional demeanor during high-pressure situations and peak business hours.
- Conduct regular system checks to ensure operational continuity.
Qualifications
- High school diploma or GED; Associate degree in Computer Science or IT preferred.
- 1-2 years of proven experience in IT support, help desk, or technical customer service.
- Proficiency in Microsoft Office Suite and various operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Certifications such as CompTIA A+ or Network+ are a plus.