Job Description
Join our dynamic team at TechFlow Solutions and launch your career in Austin's thriving tech scene! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technology. Our comprehensive training program ensures you'll develop critical skills in network administration, cybersecurity, and cloud solutions. If you're passionate about technology and eager to grow, apply now and become part of Austin's innovation hub!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via phone, email, and chat
- Document technical procedures and maintain service logs
- Collaborate with senior engineers on complex system integrations
- Implement security protocols and best practices
- Train end-users on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues independently
- Valid Texas driver's license for occasional client visits
- Must be authorized to work in the US without sponsorship