Job Description
Immediate Start Available!
Kentucky Digital Solutions is looking for a reliable Part-Time Customer Support Specialist to join our dynamic team in Louisville, KY. If you are looking for a flexible schedule with immediate openings, this is the perfect opportunity for you.
As a member of our support team, you will play a crucial role in ensuring our clients receive top-tier service. We value efficiency, empathy, and problem-solving skills. This is a fantastic role for students or those seeking a work-life balance without sacrificing earning potential.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve complex technical issues and escalate cases when necessary.
- Maintain accurate records of all customer interactions and transactions in the CRM system.
- Collaborate with the internal team to improve product knowledge and service processes.
- Assist in training new team members on company protocols and software usage.
- Identify trends in customer feedback to suggest improvements.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or support roles is a plus.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively.
- Must be authorized to work in the United States.