Job Description
We are urgently hiring a dedicated Part-Time Customer Support Specialist to join our team in Philadelphia, PA. If you are looking for a flexible schedule and the opportunity to start immediately, this is the perfect role for you.
At Apex Digital Solutions, we pride ourselves on delivering top-tier support to our clients. We are seeking individuals who are eager to learn, adaptable, and ready to hit the ground running.
Why Apply?
- Flexible part-time schedule to fit your lifestyle.
- Competitive hourly rate with performance bonuses.
- Immediate start date available.
- Comprehensive training provided.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve complex customer issues by identifying the root cause and providing effective solutions.
- Document all customer interactions and account details accurately in our CRM system.
- Collaborate with the product team to relay user feedback and suggest improvements.
- Handle escalated tickets with senior support staff to ensure customer satisfaction.
- Monitor email queues to ensure all tickets are resolved within service level agreements.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and evenings.
- Proficiency in Microsoft Office Suite and basic computer navigation.