Job Description
We are urgently hiring! Join a dynamic team in Philadelphia, PA as a Part-Time Customer Service Representative. If you are looking for flexible work hours and immediate employment opportunities, this is the perfect role for you.
Our client is a leading industry player seeking dedicated professionals to provide exceptional support to our valued customers. This position offers a chance to work in a modern, collaborative environment with opportunities for career advancement.
Key Highlights:
- Immediate Start: We are looking to fill these positions immediately.
- Flexible Scheduling: Choose from various part-time shifts, including evenings and weekends.
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on experience.
Don't wait—apply today to secure your spot in our growing team!
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Process customer orders, returns, and exchanges accurately using the company's database.
- Update customer account information and ensure data integrity in the CRM system.
- Collaborate with internal teams to escalate complex issues and provide feedback.
- Provide accurate product information and recommendations to enhance the customer experience.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, retail, or call centers is preferred.
- Strong proficiency in Microsoft Office Suite and computer navigation.
- Excellent verbal communication and active listening skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Reliable transportation to the Philadelphia office location.