Job Description
Are you looking for a stable job with immediate openings? PhillyTech Support Group is urgently hiring for our Night Shift team in Philadelphia, PA. We are seeking dedicated professionals who thrive in a fast-paced environment and want to make an impact while working during the evening hours.
Why Join Us?
- Urgent Hiring: Positions available immediately for the right candidates.
- Shift Differential: Earn an extra premium for working night shifts.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Join our elite team and secure your future with a company that values hard work and reliability.
Responsibilities
- Provide top-tier technical and customer support to clients during night hours.
- Log and resolve incoming service tickets and inquiries efficiently.
- Collaborate with day-shift teams to ensure seamless workflow continuity.
- Maintain accurate records of customer interactions and issues.
- Identify and escalate complex technical issues to senior leadership.
- Ensure a high level of customer satisfaction through professional demeanor.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or IT support is a plus.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision.