Job Description
Are you ready for a night shift opportunity that offers stability and rapid career growth? Apex Support Systems is urgently hiring Night Shift Customer Support Representatives in Dallas, TX. Join a leading technology firm dedicated to excellence and innovation. We offer a competitive shift differential, comprehensive benefits package, and a clear path for career advancement. If you thrive in a fast-paced environment and have a passion for problem-solving, we want to hear from you today.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat during evening hours.
- Diagnose technical issues and provide step-by-step solutions to ensure high client satisfaction.
- Document all interactions and resolutions accurately in our CRM database.
- Collaborate effectively with the day-shift team to ensure seamless service continuity.
- Identify trends in customer feedback and escalate critical issues to management promptly.
- Maintain a high level of professionalism and adhere strictly to company policies.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Reliable high-speed internet connection and a dedicated home office space.
- Availability to work rotating night shifts (e.g., 5:00 PM - 2:00 AM).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.