Job Description
Join a team that values excellence and growth. We are currently seeking a highly motivated Customer Service Representative to join our dynamic operations team in Long Beach, CA. If you are looking for a stable career with immediate opportunities for advancement, this is the place for you.
At Apex Logistics Solutions, we pride ourselves on delivering top-tier service to our clients. As a Customer Service Representative, you will be the face of our company, ensuring our clients' needs are met with speed and accuracy. We offer a comprehensive benefits package, including health insurance, paid time off, and a 401(k) match.
Why Apply?
- Immediate Start: We are hiring today for our Long Beach branch.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
Don't miss this chance to advance your career in one of California's busiest logistics hubs. Apply now!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues and complaints with a focus on retention and satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with warehouse and shipping departments to ensure timely delivery.
- Maintain accurate customer records in the CRM system.
- Identify trends in customer feedback and suggest process improvements.
- Provide training and support to new team members.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service or logistics support.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Ability to work in a fast-paced, deadline-driven environment.
- Reliable transportation to commute to the Long Beach location.