Job Description
Join Memphis Call Solutions Inc. immediately as a Customer Service Specialist! We're expanding our team and seeking passionate individuals to deliver exceptional support experiences. This urgent opening offers competitive pay, comprehensive training, and opportunities for advancement in our dynamic Memphis headquarters. Be part of a company that values your growth while serving diverse clients nationwide. Start your career transformation today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and accuracy
- Flexible schedule availability including weekends