Job Description
We are Hiring NOW!
Virginia Beach Digital Services is conducting an urgent search for a dedicated IT Support Specialist to join our growing team. If you are looking for immediate employment and a chance to make an impact, this is the opportunity for you.
We are seeking a proactive problem solver to manage our internal technology infrastructure and provide top-tier technical assistance to our employees. This is a fantastic opportunity to work in a dynamic environment with competitive benefits and a clear path for advancement.
Why Apply?
- Immediate Start: Onboarding begins ASAP for the right candidate.
- Competitive Pay: Earn between $55,000 and $75,000 depending on experience.
- Modern Tools: Work with the latest hardware and software technologies.
Responsibilities
- Provide Tier 2 & 3 Technical Support: Troubleshoot hardware, software, and network issues for employees via phone, email, and in-person.
- Incident Management: Log, track, and manage IT help desk tickets using our service management tools to ensure rapid resolution times.
- Hardware & Software Deployment: Set up, configure, and deploy new workstations, laptops, and mobile devices for new hires and refresh cycles.
- Network Maintenance: Assist in maintaining local area network (LAN) and wide area network (WAN) performance and security.
- User Training: Conduct training sessions and create documentation to educate staff on best practices for technology usage.
- Asset Management: Maintain an up-to-date inventory of all IT equipment and software licenses.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Experience: 2-5 years of experience in a help desk or technical support role.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, Microsoft Office 365, and basic network troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Ability to work occasional evenings or weekends to support critical system updates.