Job Description
URGENT HIRING: We are looking for a Technical Support Specialist to join our rapidly growing team in Tucson, AZ. This is a high-impact role where you will be the first point of contact for our employees' technical needs.
Due to our current expansion, we are offering an immediate start date for the right candidate. If you are a problem solver who thrives in a fast-paced environment, we want to hear from you today.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for internal staff.
- Manage a high volume of help desk tickets with a focus on rapid response times.
- Deploy new workstations and peripherals to ensure business continuity.
- Collaborate with the IT infrastructure team to improve system performance.
- Maintain accurate documentation of all technical issues and resolutions.
Qualifications
- Minimum 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote access tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication skills and customer service orientation.
- CompTIA A+ Certification is a plus.