Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment with immediate growth potential. If you're eager to learn and contribute to cutting-edge solutions, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all interactions and resolutions using ticketing systems
- Collaborate with senior technicians to resolve complex issues
- Assist with network administration tasks including basic security protocols
- Train end-users on new systems and best practices
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent required (Associate's degree preferred)
- Basic knowledge of Windows OS and Microsoft Office Suite
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and empathy
- CompTIA A+ certification or willingness to obtain within 6 months