Job Description
Join our dynamic team at InnovateNC Solutions and launch your career in North Carolina's thriving tech sector! We're immediately hiring motivated entry-level professionals to support our growing client base. This hybrid role offers comprehensive training, mentorship, and clear growth pathways. Perfect for recent graduates and career changers eager to build foundational skills in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Assist with software installations, configurations, and troubleshooting
- Document technical issues and resolutions in CRM systems
- Collaborate with senior engineers on complex problem-solving
- Conduct basic hardware diagnostics and repairs
- Participate in cross-functional team projects
- Stay updated on emerging technologies through training modules
Qualifications
- Associate's degree or equivalent technical certification
- Basic understanding of Windows/macOS operating systems
- Strong written and verbal communication skills
- Ability to troubleshoot hardware/software issues logically
- Customer service mindset with patience and empathy
- Proficiency with Microsoft Office Suite
- Valid North Carolina driver's license (occasional on-site visits required)