Job Description
Are you a tech-savvy problem solver looking for immediate opportunities? TechHorizon Solutions is urgently hiring an IT Support Specialist to join our growing team in San Antonio, TX. We are looking for motivated individuals who thrive in fast-paced environments and want to make an impact.
We are offering a competitive salary package, comprehensive health benefits, and a clear path for career advancement. If you are ready to start working now, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff via phone, email, and in-person.
- Install, configure, and troubleshoot hardware, software, and peripheral devices.
- Manage user accounts, permissions, and access control within Active Directory.
- Perform regular system maintenance, updates, and backups to ensure data integrity.
- Collaborate with the network engineering team to resolve complex network connectivity issues.
- Document all technical issues, resolutions, and procedures for future reference.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- CompTIA A+ Certification is strongly preferred.
- 1-3 years of proven experience in IT help desk or technical support roles.
- Strong working knowledge of Microsoft Windows 10/11, Office 365, and basic networking concepts.
- Excellent troubleshooting skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities effectively.