Job Description
We are currently seeking a highly skilled and proactive IT Support Specialist to join our dynamic team in Virginia Beach, VA. Due to an immediate expansion of our client base and infrastructure, this is an urgent hiring opportunity for a dedicated professional who thrives in a fast-paced environment.
In this role, you will serve as the first line of defense for our internal systems, ensuring business continuity and providing top-tier technical assistance to our staff. If you are looking for a challenging role with immediate impact and a competitive compensation package, we want to hear from you today.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and remote access.
- Configure, deploy, and manage end-user devices including laptops, tablets, and mobile phones.
- Maintain and troubleshoot the local area network (LAN), wireless networks, and peripherals.
- Ensure data security and compliance by implementing and monitoring IT policies and procedures.
- Document all technical issues, resolutions, and system changes in the Help Desk ticketing system.
- Collaborate with the Systems Administration team to plan and execute server upgrades and maintenance.
- Respond to emergency incidents with a focus on minimizing downtime and restoring service as quickly as possible.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Valid CompTIA A+ and Network+ certifications are highly preferred.
- Minimum of 2-4 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote connectivity tools (VPN, Remote Desktop) and troubleshooting protocols.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a high-pressure environment.