Job Description
Are you ready to launch your career in a high-growth environment? We are urgently hiring an IT Support Specialist in San Antonio, TX.
We are a forward-thinking technology firm looking for a proactive problem solver to join our team immediately. If you are passionate about technology and want to make an impact with immediate availability, we want to hear from you.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: $60k - $85k DOE.
- Modern Environment: Work with cutting-edge infrastructure and a collaborative team.
- Growth Opportunities: Clear pathways for career advancement in IT.
Job Overview:
As an IT Support Specialist, you will be the first line of defense for our employees' technical needs. You will ensure our systems run smoothly and provide top-tier service to our internal clients.
Responsibilities
- Provide Tier 2 and Tier 3 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Manage and maintain inventory of IT assets, including laptops, printers, and peripherals.
- Configure and troubleshoot network connectivity issues and access controls.
- Document all incidents and resolutions in the Service Desk ticketing system.
- Conduct regular training sessions for staff on new software updates and security protocols.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support roles.
- CompTIA A+ Certification is strongly preferred.
- Proficiency in Windows 10/11 and Office 365 suite.
- Experience with Active Directory and basic network administration.
- Strong customer service skills with the ability to communicate complex technical concepts simply.
- Ability to work independently and handle multiple priorities in a fast-paced environment.