Job Description
We are hiring immediately for motivated individuals to join our dynamic team as Entry-Level IT Support Specialists. If you are passionate about technology, possess a strong desire to learn, and want to kickstart a rewarding career in the heart of San Francisco, we want to hear from you.
This is a fantastic opportunity for recent graduates or career switchers with no prior professional experience required. We provide comprehensive on-the-job training and mentorship to help you grow into a confident IT professional.
Why Join Us?
- Competitive Salary: Earn between $55k and $75k annually based on skills.
- Full Benefits: Health, dental, and vision insurance from day one.
- Career Growth: Clear path to Senior Support and Management roles.
- Modern Environment: Work in a state-of-the-art tech hub in downtown SF.
Responsibilities
- Troubleshoot & Resolve: Assist users with basic hardware and software issues, including printer setup, email configuration, and operating system errors.
- Technical Assistance: Provide first-level support and documentation for IT inquiries via phone and ticketing systems.
- System Maintenance: Perform routine hardware inventory checks and basic maintenance tasks to ensure office technology runs smoothly.
- Onboarding Support: Assist in the technical setup of new employee workstations and accounts.
- Communication: Clearly explain technical concepts to non-technical staff in a professional and helpful manner.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus but not mandatory.
- Experience: No prior professional experience required. We look for aptitude and eagerness to learn.
- Technical Basics: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and general computer operations.
- Communication: Strong verbal and written communication skills with a customer-service mindset.
- Flexibility: Ability to work flexible hours, including occasional evenings or weekends as needed.