Job Description
Are you ready to kickstart your career in a dynamic environment? We are urgently hiring for Entry Level Customer Support Representatives in Baltimore, MD. If you are a motivated self-starter looking for immediate opportunities with excellent growth potential, we want to hear from you.
At Baltimore Tech Solutions, we pride ourselves on delivering exceptional service. We are looking for passionate individuals to join our team and help us maintain our reputation for excellence. No prior experience is necessary—we provide comprehensive training.
What You Will Do:
- Assist customers via phone, email, and chat with inquiries regarding our services.
- Troubleshoot basic technical issues and provide step-by-step guidance.
- Document customer interactions and feedback accurately in our internal systems.
- Collaborate with the support team to resolve complex escalations.
- Identify opportunities to improve the customer experience and service processes.
Qualifications:
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to work in a fast-paced, high-volume environment.
- A positive attitude and a willingness to learn.
Benefits:
- Competitive hourly wage ($18.00 - $24.00).
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee referral bonuses.
- Clear path for career advancement.
Responsibilities
- Handle incoming customer inquiries with a focus on speed and accuracy.
- Resolve customer complaints and ensure high satisfaction ratings.
- Utilize CRM software to log interactions and track ticket status.
- Stay updated on product knowledge and service updates.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent.
- Excellent interpersonal and communication skills.
- Reliable internet connection and computer access.
- Ability to work full-time shifts, including weekends and holidays.
- Basic problem-solving abilities.