Job Description
Immediate opportunity for career changers and recent graduates! Phoenix Connect Solutions is urgently hiring motivated individuals for our award-winning customer service team. No prior experience required – we provide comprehensive paid training and career advancement paths. Join our dynamic team in downtown Phoenix and start your professional journey today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using our proprietary CRM system
- Document interactions accurately in Salesforce database
- Collaborate with team to improve service protocols
- Meet daily performance metrics for response times
- Participate in bi-weekly training sessions
- Support seasonal projects as assigned
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible schedule (including weekends)
- Positive attitude and eagerness to learn
- US work authorization required
- Pass background/drug screening
- Reliable transportation to downtown Phoenix