Job Description
Immediate opportunity for career changers and recent graduates! Join our dynamic team at Coastal Support Solutions as an Entry-Level Customer Service Representative. No prior experience required – we provide comprehensive paid training to launch your career in Virginia Beach's thriving business district. Enjoy competitive pay, flexible scheduling, and growth opportunities within our Fortune 500 partner network.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues using our proprietary CRM system
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with senior team members to resolve complex escalations
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet daily performance metrics for call volume and resolution times
- Contribute to team success by sharing best practices and feedback
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent communication skills and clear speaking voice
- Proficient with basic computer applications (MS Office, web browsers)
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving mindset and attention to detail
- Valid government-issued ID and reliable transportation
- No prior experience required – training provided