Job Description
Join our dynamic team at Capital Connect Solutions – we're urgently hiring motivated individuals with no prior experience to launch their careers in customer support! Located in the heart of Washington DC, this is your opportunity to develop professional skills while serving our diverse client base. We provide comprehensive training and a supportive environment for career growth. If you're a quick learner with a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training sessions to enhance product knowledge
- Maintain positive customer relationships through empathetic communication
Qualifications
- No experience required – we train all new hires!
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings/weekends
- Proficient with basic computer applications
- Valid work authorization in the United States