Job Description
We are hiring immediately in Louisville, KY! If you are looking for a new career opportunity that offers stability and growth, look no further. Our client, a leading regional logistics and support firm, is expanding its team and is looking for reliable individuals to start ASAP.
As a Customer Service Representative, you will be the first point of contact for our valued clients. You will handle inquiries, resolve issues, and ensure a seamless experience for every customer. This is an excellent opportunity to join a dynamic team with immediate start dates.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Document all interactions and customer information accurately in our CRM system.
- Collaborate with the operations team to escalate complex issues and improve service processes.
- Process orders, returns, and exchanges while maintaining high service standards.
- Adhere to all company policies and safety protocols.
Qualifications
- High school diploma or equivalent required; some college or certification preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Proficiency with computers and basic office software.
- Reliable transportation to our Louisville, KY location.