Job Description
Join our dynamic team immediately! Philadelphia Business Solutions is seeking a motivated Customer Service Specialist to start this week. This urgent opportunity offers rapid onboarding and the chance to make an immediate impact in a fast-paced environment. Perfect for professionals ready to hit the ground running in the heart of Philadelphia's business district.
We provide comprehensive training and a supportive team atmosphere. If you're a problem-solver with exceptional communication skills and availability to start immediately, we encourage you to apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service quality standards
- Document interactions accurately in CRM system with precise details
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed daily performance metrics for response time and resolution rate
- Identify process improvement opportunities and provide feedback to management
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Immediate availability to start work this week
- High school diploma or equivalent (college degree preferred)