Job Description
Are you looking for an immediate start in Fresno, CA?
We are currently hiring urgently for a dedicated Customer Service Representative to join our growing team. If you are a problem-solver with a passion for helping others, we want to hear from you.
As part of our team, you will be the face of our company, ensuring our clients receive the top-tier support they deserve. This is a fantastic opportunity to advance your career in a stable and dynamic environment.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on first-call resolution.
- Assist customers with product inquiries, troubleshooting, and account management.
- Document all customer interactions and issues accurately in the CRM system.
- Collaborate with the sales and technical teams to resolve complex customer issues.
- Identify opportunities to upsell products and services based on customer needs.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; associate degree preferred.
- Proven experience in customer service, preferably in a fast-paced call center environment.
- Excellent verbal and written communication skills.
- Proficiency with computers, including Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to remain calm and professional under pressure.
- Valid driver’s license and reliable transportation.