Job Description
Join our dynamic team immediately at Innovate Solutions Group! We're seeking a Senior Customer Success Manager to drive client retention and expansion in our rapidly growing tech division. This urgent hire position offers immediate start for qualified candidates who thrive in fast-paced environments. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape our client experience strategy.
Responsibilities
- Develop and execute strategic client retention plans
- Onboard new enterprise clients and ensure adoption of our SaaS platform
- Identify expansion opportunities and upsell/cross-sell solutions
- Act as primary point of contact for high-value client accounts
- Collaborate with product team to relay client feedback
- Track KPIs and deliver quarterly business reviews
- Lead client satisfaction initiatives and resolve escalations
Qualifications
- 5+ years in customer success/management roles
- Proven experience with SaaS platforms
- Strong CRM proficiency (Salesforce preferred)
- Excellent communication and negotiation skills
- Data-driven decision making abilities
- Bachelor's degree in Business or related field
- Experience in B2B tech industry
- Ability to start within 1 week of offer