Job Description
We are urgent hiring for motivated individuals to join our growing Technical Support team in Virginia Beach, VA. If you are looking for an opportunity to start a career in Information Technology without prior experience, this is the perfect role for you. We provide comprehensive on-the-job training and a clear path for advancement.
Why Join Us?
- No Experience Required: We provide full training to get you up to speed.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
- Urgent Need: We are expanding rapidly and need talented individuals immediately.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues for internal and external clients.
- Document technical issues and resolutions accurately in the ticketing system.
- Collaborate with senior IT staff to learn best practices and solutions.
- Maintain a clean, organized workspace and manage inventory as needed.
- Assist in the setup and configuration of new user workstations.
- Answer general inquiries and direct complex issues to the appropriate department.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and familiarity with Windows or Mac operating systems.
- Strong desire to learn new technologies and improve technical skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation is required.
- Must be available for full-time shifts, including weekends if required.