Job Description
Immediate Hire Opportunity in Baltimore, MD! TechFlow Solutions is urgently seeking a dynamic IT Support Specialist to join our high-energy team. This critical role requires immediate availability to resolve technical challenges and maintain our clients' digital infrastructure. If you're a problem-solver with a passion for technology and the ability to start within 48 hours, we want to hear from you today!
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems
- Provide remote and on-site technical support for 150+ employees
- Manage Windows 10/11 deployments and Active Directory administration
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain service desk metrics
- Collaborate with vendors for hardware procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for hardware/network issues
- Ability to work flexible hours including on-call rotation
- Excellent communication and customer service skills
- Must start immediately - no relocation assistance provided