Job Description
Immediate Hire Opportunity in Tampa, FL! TechFlow Solutions is urgently seeking a skilled IT Support Specialist to join our dynamic team. This high-impact role requires immediate availability to resolve critical infrastructure issues and ensure seamless operations for our growing client base. If you thrive in fast-paced environments and possess exceptional troubleshooting skills, we want to hear from you today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Implement and maintain cybersecurity protocols including endpoint protection and VPN access
- Deploy cloud solutions (Azure/AWS) and manage virtualized environments
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service level agreements
- Lead disaster recovery testing and business continuity planning
- Maintain 99.9% system uptime through proactive monitoring
Qualifications
- 3+ years of hands-on IT support experience with Windows Server/Active Directory
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong knowledge of TCP/IP networking and firewall configuration
- Ability to work flexible hours including occasional on-call rotation
- BS in Computer Science or related field preferred
- Clear background check and valid Florida driver's license