Job Description
Immediate opening for a Tech Support Specialist in Washington DC! Join our dynamic team at DC Innovate Solutions and become part of a mission-driven organization delivering cutting-edge IT solutions to federal agencies. This urgent hire position requires immediate availability to start within 48 hours of offer acceptance. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of the nation's capital.
Responsibilities
- Provide Tier 2/3 technical support for 500+ federal employees across Windows/macOS environments
- Deploy and configure hardware/software systems including Active Directory and SCCM
- Troubleshoot complex network issues (VPN, LAN/WAN) with 99.9% SLA adherence
- Document all IT processes and maintain service desk ticketing system
- Coordinate with cybersecurity team for incident response protocols
- Train end-users on new technology deployments
Qualifications
- 3+ years enterprise IT support experience with federal/government clearance preferred
- CompTIA Security+ or equivalent certification required
- Expertise in Windows Server 2019/2022 and Active Directory
- Experience with SCCM, Intune, and Microsoft 365 administration
- Strong scripting skills (PowerShell/Bash) for automation
- Ability to pass Tier 3 background investigation