Job Description
Join our dynamic team at the Grand Orleans Hotel! We're urgently seeking a passionate Front Desk Agent to provide exceptional guest experiences in the heart of New Orleans. This immediate hire position offers competitive pay, benefits, and the opportunity to be part of a landmark hospitality destination. Apply today and start your career adventure in the Big Easy!
Responsibilities
- Manage check-in/check-out procedures with speed and accuracy
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Operate property management systems efficiently
Qualifications
- 1+ years in hospitality or customer service role
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in reservation software (e.g., Opera)
- Positive attitude and service-oriented mindset
- High school diploma or equivalent required
- Immediate availability to start