Job Description
Immediate opening for motivated entry-level professionals! InnovateTech Solutions is urgently hiring Tech Support Specialists to join our dynamic Louisville team. No experience required – we provide comprehensive training for career growth in IT support. Join a company that values fresh talent and offers competitive benefits, flexible schedules, and a collaborative work environment. Apply now to secure your spot in this fast-paced opportunity!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Document cases accurately in CRM systems for tracking and resolution
- Collaborate with senior engineers to escalate complex technical problems
- Install, configure, and maintain desktop/laptop systems
- Conduct user training on new software and security protocols
- Monitor network performance and basic system health
- Assist with onboarding new employees with IT setup
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong written/verbal communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Proficiency with Microsoft Office Suite
- Valid driver's license and reliable transportation
- Ability to work flexible hours including occasional weekends