Job Description
Join our dynamic team at Tech Innovations Inc. and kickstart your career in IT! We're urgently hiring motivated entry-level professionals to provide essential technical support and drive digital transformation across our organization. This is your opportunity to grow with an industry leader while making an immediate impact in Kansas City's thriving tech scene.
As an Entry-Level IT Support Specialist, you'll work in a collaborative environment where your contributions matter. We offer comprehensive training, mentorship programs, and clear career advancement paths. Don't miss this urgent opening to build a solid foundation in technology while working with cutting-edge systems.
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and in-person assistance
- Troubleshoot hardware/software issues including OS, network connectivity, and productivity applications
- Deploy and configure new workstations, peripherals, and mobile devices
- Document technical procedures and maintain accurate asset inventory
- Collaborate with senior IT staff on system upgrades and security initiatives
- Train employees on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma or equivalent; bachelor's degree preferred in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent verbal communication and customer service abilities
- Experience with help desk software (ServiceNow, Zendesk) is a plus
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift up to 25 pounds for equipment installation