Job Description
Immediate opening for motivated individuals with no prior experience! Join our dynamic team at Nexus Solutions Inc as an Entry-Level Customer Service Representative. We provide comprehensive paid training and a supportive environment to launch your career in tech support. This is your chance to gain valuable skills while helping clients solve their technical issues.
Why join us?
- Competitive hourly pay plus performance bonuses
- Full benefits package (health, dental, vision)
- Clear career advancement path
- Modern downtown Chicago office with flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using our knowledge base
- Document interactions in CRM system
- Collaborate with senior team members for complex cases
- Maintain customer satisfaction metrics
- Participate in weekly training sessions
- Adhere to company SLA standards
Qualifications
- No experience required – we train everyone!
- High school diploma or equivalent
- Excellent communication skills
- Basic computer proficiency
- Ability to learn quickly in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Willingness to work flexible shifts including weekends