Job Description
Immediate opening for Customer Service Representatives in Virginia Beach! We're expanding our support team and need driven professionals to start within 48 hours. Join our dynamic environment where your skills directly impact client satisfaction. This is your chance to launch or accelerate your career with competitive compensation and comprehensive benefits.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM systems
- Document interactions accurately in Salesforce database
- Collaborate with technical team for complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in bi-weekly training sessions
- Support weekend rotational on-call schedule
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- High school diploma or equivalent required
- Available for immediate start (no notice period)
- Flexible schedule including nights/weekends
- Valid Virginia driver's license (field support role)