Job Description
Join our dynamic healthcare team in Tucson for an immediate full-time opportunity! We're seeking a passionate Customer Service Representative to support patients and providers with exceptional care. This urgent opening requires immediate availability to start within 48 hours of offer acceptance. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Arizona's thriving healthcare sector.
Responsibilities
- Handle high-volume inbound/outbound calls for patient scheduling and inquiries
- Maintain accurate electronic health records (EHR) documentation
- Resolve patient concerns with empathy and efficiency
- Coordinate with clinical teams to ensure seamless care delivery
- Process insurance verifications and billing inquiries
- Adhere to HIPAA compliance standards at all times
Qualifications
- Minimum 1 year customer service or healthcare experience required
- Proficient with EHR systems (Epic preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree preferred)
- Spanish bilingual skills strongly preferred
- Must pass background check and drug screening immediately