Job Description
Immediate opportunity for dynamic individuals in Virginia Beach! Coastal Connect Solutions is urgently hiring motivated Customer Service Representatives to join our award-winning team. This is a rare chance to start your career immediately with competitive compensation, comprehensive benefits, and a supportive work environment. We're seeking passionate professionals who thrive in fast-paced settings and want to make an immediate impact. Don't miss this golden opportunity to grow with us!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM tools and company protocols
- Collaborate with technical teams to escalate complex cases efficiently
- Maintain detailed customer records and documentation in Salesforce
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience highly valued)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in fast-paced settings with minimal supervision
- Reliable transportation for on-site shifts (no remote work)
- Availability to work flexible hours including weekends and holidays