Job Description
Miami Health Solutions is seeking a highly motivated Customer Service Representative for an immediate hire opportunity in our bustling Miami office. This urgent opening requires someone who can thrive in a fast-paced healthcare environment and deliver exceptional patient experiences. If you're a compassionate professional ready to start immediately, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls from patients and healthcare providers
- Resolve billing inquiries and insurance verification with precision
- Update electronic health records (EHR) systems accurately and efficiently
- Coordinate appointment scheduling across multiple departments
- Maintain strict HIPAA compliance and patient confidentiality
- Collaborate with medical teams to resolve complex patient issues
- Document all interactions in CRM systems with 100% accuracy
Qualifications
- Minimum 2 years customer service experience (healthcare preferred)
- Proficiency in EHR systems (Epic or Cerner a plus)
- Bilingual fluency in English/Spanish (required)
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license and reliable transportation
- Flexible availability including weekends and holidays