Job Description
Immediate Hire Opportunity in Colorado Springs! Join our dynamic customer service team at Frontier Communications and make an immediate impact. We're seeking passionate individuals to resolve customer inquiries, troubleshoot technical issues, and deliver exceptional service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Troubleshoot internet, TV, and phone technical issues
- Process service orders and account modifications
- Document interactions in CRM system
- Meet/exceed customer satisfaction targets
- Collaborate with technical support teams
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Strong problem-solving skills
- Excellent written/verbal communication
- Ability to work flexible shifts
- Basic technical troubleshooting knowledge
- Proficient in CRM systems
- Must pass background check