Job Description
Immediate Hire Opportunity in Phoenix! Join our dynamic team at Phoenix Solutions Group as a Customer Service Representative. We're expanding rapidly and need motivated individuals to start within 48 hours. This is your chance to launch your career with competitive pay, comprehensive benefits, and clear advancement paths.
Why You'll Love This Role:
- Flexible scheduling options
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off from day one
- Ongoing professional development
Our Culture: We foster a supportive, fast-paced environment where your contributions are recognized and rewarded. If you're ready to hit the ground running, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities and drive revenue growth
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible hours (including weekends)
- Basic Microsoft Office proficiency
- Positive attitude with customer-first mindset