Job Description
Are you a problem-solver ready to make an immediate impact?
We are currently urgently hiring a Technical Support Specialist to join our high-performing team in Charlotte, NC. If you thrive in a fast-paced environment and enjoy resolving complex technical challenges, this is your chance to accelerate your career with a top-tier industry leader.
Why Apply?
- Immediate Start: Don't wait—start your new journey with us as soon as next week.
- Competitive Compensation: Earn between $55,000 and $70,000 annually based on experience.
- Growth Opportunities: Clear pathways for advancement within our organization.
Join us and help our clients achieve technical excellence today.
Responsibilities
- Provide Tier 2 technical support to internal clients via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical interactions and resolutions in our CRM system accurately.
- Collaborate with the IT team to identify recurring system issues and propose long-term solutions.
- Assist in the setup and configuration of new user workstations and peripherals.
- Manage ticket queues to ensure all issues are resolved within Service Level Agreements (SLAs).
Qualifications
- High School Diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in technical support or a helpdesk role.
- Strong understanding of Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work under pressure and manage multiple tickets simultaneously.
- Relevant IT certifications (CompTIA A+, Network+) are a plus.