Job Description
Join TechNova Solutions' dynamic IT team and launch your career in Charlotte's thriving tech hub! We're seeking motivated entry-level specialists to provide critical technical support to our Fortune 500 clients. This immediate-start role offers hands-on experience with cutting-edge systems while working alongside industry mentors. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values innovation and professional growth.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install and configure desktops, laptops, and peripherals across client environments
- Document troubleshooting steps and solutions in ITSM systems
- Collaborate with senior engineers on network security protocols and system updates
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service mindset with exceptional communication skills
- Ability to troubleshoot hardware/software issues methodically
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Valid driver's license and reliable transportation for client visits