Job Description
Welcome to TalentBridge Solutions, where we are dedicated to connecting talent with opportunity. We are currently seeking a Technical Support Associate to join our dynamic team in Nashville, TN.
While prior professional experience is not required, we are looking for individuals who are eager to learn, possess a strong work ethic, and have a genuine passion for helping others. You will be trained on our state-of-the-art systems and supported by a world-class team to ensure your success.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive training program provided on-site.
- Career growth opportunities within the tech industry.
- Modern, collaborative work environment in the heart of Nashville.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Diagnose and troubleshoot basic technical issues for clients using provided tools.
- Document all customer interactions and solutions accurately in our CRM system.
- Collaborate with senior technical staff to resolve complex tickets efficiently.
- Maintain a high level of professionalism and patience in high-pressure situations.
- Stay updated on product features and service improvements to provide accurate advice.
Qualifications
- High school diploma or GED is preferred.
- Basic proficiency with computers and Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- A positive attitude and a willingness to be trained on new technologies.
- Reliable internet connection and computer for remote training (if applicable).