Job Description
We are currently seeking a Senior Technical Support Specialist to join our dynamic team in Virginia Beach, VA. This is an urgent hiring position requiring immediate availability for onboarding. If you are a problem-solver looking for a new challenge with a competitive compensation package, we want to hear from you today.
As a key member of our IT department, you will be responsible for maintaining the integrity of our network and providing top-tier support to our growing staff. We offer a collaborative work environment and the opportunity to work on cutting-edge technology solutions.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming helpdesk tickets with a focus on rapid response times and high customer satisfaction.
- Install, configure, and maintain computer systems, servers, and peripherals.
- Collaborate with the development team to troubleshoot application-specific issues and implement fixes.
- Maintain accurate documentation of all technical issues and resolutions in the ticketing system.
- Conduct regular training sessions for staff on new software updates and security protocols.
- Perform hardware upgrades and asset management as needed.
Qualifications
- Minimum of 5 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of Windows, macOS, Linux, and network protocols (TCP/IP).
- Experience with remote access tools (TeamViewer, AnyDesk) and ticketing systems (Zendesk, Jira, ServiceNow).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced, urgent environment.
- CompTIA A+, Network+, or Security+ certification is a plus.