Job Description
Are you a problem-solver looking for immediate hire opportunities in Oklahoma City? Apex Digital Solutions is expanding our technical team and is seeking a Senior Technical Support Specialist to join us immediately.
We pride ourselves on delivering world-class service and are looking for a driven professional to manage complex technical issues and lead our support initiatives. This is a fantastic opportunity to advance your career with a leading industry player.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours of acceptance.
- Competitive Pay: $55,000 - $75,000 base salary.
- Modern Environment: Hybrid work model from our OKC HQ.
Responsibilities
- Provide Tier 2 and Tier 3 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve complex hardware and software issues for enterprise clients.
- Manage and prioritize incoming support tickets with a focus on first-call resolution.
- Mentor junior support staff and conduct regular training sessions on new technologies.
- Document all technical interactions and resolutions in our CRM system (Zendesk/Jira).
- Collaborate with the engineering team to escalate and resolve product bugs.
- Ensure 100% compliance with company security and data privacy protocols.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- Minimum of 3-5 years of experience in technical support or system administration.
- Strong knowledge of Windows and Linux operating systems.
- Excellent written and verbal communication skills.
- Ability to troubleshoot network connectivity issues and configure firewalls.
- Customer-centric mindset with a proven track record of high satisfaction ratings.
- Availability to work flexible hours, including some evenings/weekends if needed.