Job Description
Are you a technical expert looking for immediate impact? TechNova Solutions is urgently hiring a Senior IT Support Specialist to join our elite team in Virginia Beach, VA.
We are seeking a proactive problem-solver who thrives in a fast-paced environment. In this role, you will be the first line of defense for our global infrastructure, ensuring our employees have the tools they need to succeed. If you are ready to start immediately and make a significant contribution to a high-growth organization, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin making an impact within 48 hours.
- Competitive Compensation: Base salary plus performance bonuses.
- Modern Environment: Work with cutting-edge cloud and security technologies.
Responsibilities
- Tier 2/3 Technical Support: Provide advanced troubleshooting for hardware, software, and network connectivity issues to end-users.
- Incident Management: Manage and prioritize service tickets using Zendesk or ServiceNow, ensuring 99.9% ticket resolution rate.
- Network Administration: Monitor network performance, diagnose latency issues, and implement security protocols.
- Hardware & Asset Management: Oversee the lifecycle of IT assets, including deployment, maintenance, and decommissioning.
- User Training: Conduct workshops and training sessions to empower employees with best practices for cybersecurity and software usage.
- Vendor Coordination: Liaise with third-party vendors for hardware repairs and software licensing.
Qualifications
- Education: Associate’s degree in Computer Science, IT, or related field; equivalent experience is accepted.
- Certifications: CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP).
- Experience: Minimum 3-5 years of professional IT support experience in a corporate environment.
- Technical Skills: Proficiency in Active Directory, Microsoft Office 365, and remote support tools (TeamViewer, AnyDesk).
- Communication: Exceptional verbal and written communication skills with the ability to translate complex technical concepts for non-technical staff.
- Flexibility: Ability to work evenings and weekends as needed during peak periods.