Job Description
Join our dynamic team at InnovateTech Solutions and start your new career this week! We're seeking a motivated Tech Support Specialist to join our Los Angeles headquarters immediately. This is a rare opportunity to join a fast-growing tech company with competitive benefits and a collaborative work environment. No interviews needed – start Monday!
Responsibilities
- Provide Tier 2 technical support for hardware/software issues
- Manage helpdesk tickets and resolve customer escalations
- Deploy and configure IT infrastructure across 50+ workstations
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Conduct quarterly IT security audits and compliance checks
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows Server 2019 and Active Directory
- Experience with ServiceNow or similar ticketing systems
- Strong troubleshooting skills for network connectivity issues
- Ability to lift 30 lbs for equipment installation
- Valid California driver's license