Job Description
Are you a tech-savvy professional looking for a flexible schedule that works with your lifestyle? Apex Digital Solutions is currently hiring a Part-Time Weekend IT Support Specialist in Dallas, TX. With the ability to start this week, this is a fantastic opportunity to join a dynamic team without sacrificing your weekday availability.
We are seeking a dedicated individual to provide critical technical assistance to our enterprise clients during off-hours. If you have a passion for solving complex problems and enjoy the autonomy of weekend shifts, we want to hear from you.
Why Join Apex Digital Solutions?
- Immediate Start: Onboarding begins immediately for the right candidate.
- Competitive Pay: Earn $22-$28/hour based on experience.
- Modern Environment: Work with cutting-edge cloud infrastructure and security tools.
- Flexible Work-Life Balance: Focus on your personal projects during the week.
Responsibilities
- Provide tier-2 technical support to internal staff and external clients via phone, email, and remote desktop tools.
- Diagnose, troubleshoot, and resolve hardware (laptops, printers) and software (OS, Office 365) issues.
- Manage and maintain IT asset inventory and perform quarterly hardware audits.
- Monitor system health and perform routine backups and patch management on weekends.
- Document all technical interactions and resolutions in the ticketing system (ServiceNow/Jira).
- Assist in the setup and configuration of new devices and workstations.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or Computer Science preferred.
- 1-2 years of experience in Helpdesk, IT Support, or Technical Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with remote access tools (TeamViewer, AnyDesk) and ticketing systems.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Excellent problem-solving skills and customer service attitude.