Job Description
Are you a tech-savvy problem solver looking for a flexible career opportunity? TechSolutions Inc. is currently hiring a Part-Time Technical Support Specialist to join our team in California. We pride ourselves on delivering exceptional user experiences and offer a competitive salary with flexible scheduling to fit your lifestyle.
Why Join Us?
Work remotely or in-office hybrid model. Enjoy paid training and opportunities for professional growth within a leading tech firm.
Responsibilities
- Resolve technical issues via phone, email, and live chat with professionalism and empathy.
- Diagnose and troubleshoot hardware, software, and network connectivity problems.
- Maintain accurate records of all customer interactions and solutions in the ticketing system.
- Guide end-users through software installations, updates, and security protocols.
- Collaborate with the engineering team to report bugs and suggest product improvements.
- Provide technical training to internal staff or external clients.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Basic knowledge of Windows, macOS, and Linux operating systems.
- Strong communication skills with the ability to explain complex concepts simply.
- Must be authorized to work in the United States.
- Availability for part-time shifts, including weekends and evenings.
- Previous customer support or IT helpdesk experience is a plus.