Job Description
Join our dynamic IT team and launch your career in technology! TechSolutions Inc. is urgently seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is a rare opportunity to gain hands-on experience in a fast-paced environment with comprehensive training and mentorship.
As an entry-level specialist, you'll be at the forefront of our digital transformation initiatives, ensuring seamless IT operations across diverse industries. We value fresh perspectives and offer a supportive culture where your growth is prioritized. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including desktops, networks, and cloud systems
- Install, configure, and maintain IT infrastructure components
- Create and maintain accurate documentation of support tickets and procedures
- Collaborate with senior technicians on complex system implementations
- Assist in cybersecurity awareness initiatives and data protection protocols
- Participate in after-hours on-call rotation (rotational schedule)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for equipment handling
- Valid Ohio driver's license for occasional site visits
- US citizenship or work authorization required